Cafe Conversations

I just had this conversation with one of my newer team members just a couple of hours ago. A gentleman got one of our Strattas and asked me to heat it up more since the center was cold. I asked Newbie how long he heated it for and he told me thirty seconds.
"Well, these need to heat for two minutes," I told him.
"But he said it was to go," was Newbie's reply. I waited for a little bit more with a confused look on my face. Newbie didn't say anything else.
"Well, even if it is to go you still need to heat it for two minutes," I told him.
"Yeah, but he said it was to go then he just sat down and started eating it," was his reply.
"Okay, but you do understand that they get heated for two minutes right?" I asked because I wasn't sure he actually did get it.
"Even if they say it is to go and they eat it here?" he asked.
"Okay, we need to focus on the two minute heating here. Do you get that part?"
"But he said to go,"
"For here, to go. . .two minutes no matter where they eat it. Got it."
"Oh, o.k."

WTF? As if the customers weren't crazy enough now I work with Captain Non-Sequitor.

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