Cafe Conversations

Sometimes I wonder if customers even listen to the answer to their questions. A lady came in and wanted a decaf frappuccino. I told her we didn't have those, we only had teh caffeinated version. She asked if we were a Starbucks and I told her we were not, but we served Starbucks beverages and offered most of what they did.
"Well, if you are a Starbucks you should have the decaf frappuccinos," she told me after explaining it to her.
"But we aren't Starbucks, we just serve their coffee. We don't even have the decaf versions available to order,"
"Starbucks has them,"
"Yes, I know. Unfortunately we don't offer them."
"But Starbucks has them," she told me yet again.
"I know. They have them. We don't."
"Why not?"
At this point you can imagine how aggravated I was. "Because our corporate office doesn't think they are up to our standards so we choose not to offer them."
"You should have them. Starbucks does."
At this point I just gave up trying to be nice. "I'll send an email out to them as soon as I get a chance to letting them know your opinion. Did you want something else or would you like to go down the road to Starbucks to get your Decaf Frappuccino," I asked her with a sugary sweet tone of voice and a totally fake smile on my face.
"I'll just have a regular one then. It's early and it won't keep me up."
WTF? Did she think she would get something for free or do people have nothing better to do than to make a pain in the ass of themselves for no reason. . .

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