
Wow, what a weekend. At five o'clock on Friday afternoon my coffee brewer took a major nose dive and was spraying coffee EVERYWHERE! We then had to wait for a part to be rush shipped to us. You can imagine when it got there, Monday morning. That left us with an entire weekend of no regular old plain coffee. Here are some of the insightful comments and observations we received.
Customer: "I don't understand why you don't have any coffee?"
Me: "Well, the machine is broke. We can't brew any coffee with it until it gets fixed."
Customer: "Who broke it?" (In a very confrontational hostile tone)
Me: (as patiently as possible with a line forming behind Ms. Maniac) "Nobody broke it, it just broke from being used so much."
Customer: "I don't understand" (still in a hostile tone) "You should be ashamed of yourselves, not having any coffee."
At this point she stomps off. And yes, angry customers in my part of town do have a habit of telling just about everyone that they should be ashamed of themselves. I'm really not sure why, maybe it is a cultural thing.
Next up is this brainiac. Keep in mind that I had FOUR signs posted informing people that we had no regular coffee. One on the top of the pastry case that people stood in line in front of before ordering, one on the menu board, one on the coffee brewer and one on the cafe door entrance.
Man: "Give me a large coffee." (please not the absence of both the proper Starbucks terminology and also the lack of the word please).
Barista: "I'm sorry, we don't have any regular coffee. The machine is busted" (and she said this so sweetly even though it was like the millionth time she said it).
Man: "Well you should put up a sign then," he said snarkily before stomping off. Hmmm, maybe he just needed glasses.
Another genius had this bit of advice to give us on Saturday after the machine being broken for 24 hours and going through the whole how can you not have coffee b.s.
"Someone should call and get it fixed then, shouldn't they?" he said bitchily before stomping off yet again. I felt like running after him and proclaiming "Sir, you are a GENIUS! We all thought it would just fix itself. Not one of us EVER thought about actually CALLING someone to get it fixed!"
WTF?
Labels: Cafe Conversations